Return & Refund Policy

Last updated: August 28, 2026

We want you to be happy with your purchase. If something isn't right, please review the policy below before requesting a return.

Return Window

You may request a return within 14 days of the delivery date shown by the carrier tracking. Returns requested outside this period, or that don't meet the policy criteria below, will not be accepted. To start a return, contact us at support@atldrop.com with your order number.

Condition Requirements

To qualify for a return, items must be:

• In new condition — unworn, unwashed, and free of stains, pet hair, or scent
• In original packaging with all tags (and hygienic liners, if applicable) attached
• Accompanied by proof of purchase (order number or receipt)

Items returned in non-sellable condition — damaged, altered, or showing signs of use — will not qualify for credit or exchange and will be returned to the customer at their expense.

Return Options

Once your return is approved, you can choose from the following:

• Refund — Issued to your original payment method, minus the restocking fee (see below) and any original shipping charges.
• Exchange — Swap your item for a different size or color, subject to availability. Exchanges are processed at the price actually paid for the item (i.e., at sale price if purchased on sale). Your replacement ships once your return has been received and processed. If your requested size or color is out of stock, we'll automatically issue store credit instead. Customer is responsible for exchange shipping.
• Store Credit — Issued as a digital gift card equal to your return value (minus the restocking fee), emailed automatically once your return is processed. Gift cards never expire and can be used toward any future purchase.

Orders placed using store credit or as a replacement for a prior exchange are final sale and are not eligible for a further exchange — they may only be returned for store credit.

Restocking Fee

All approved returns are subject to a $15 restocking fee per item returned, deducted from your refund or credit total. This fee covers inspection, repackaging, and restocking costs and is disclosed here and at checkout.

Return Shipping

The customer is responsible for all return shipping costs. We recommend using a trackable shipping method — we are not responsible for return packages lost or damaged in transit, and refunds cannot be issued for items that are not received. Keep your tracking number and proof of drop-off until your refund is confirmed.

Non-Returnable / Final Sale Items

We do not accept returns for Final Sale items, including:

• Sale, clearance, or discounted items
• Custom, personalized, or made-to-order items
• Gift cards

Please double-check sizing, specifications, and personalization details before ordering these items, as no exceptions can be made.

Processing Time

Once your return is received and inspected at our warehouse, your chosen refund, exchange, or store credit will be issued within 7 business days. If you've chosen a refund, please allow additional time for your bank or card issuer to post it.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 14 days of delivery with photos of the item and packaging. These cases are handled outside the standard return policy above — no restocking fee applies, and we will arrange a replacement, refund, or prepaid return label at no cost to you.

Order Changes & Cancellations

We accept order changes/cancellations before fulfillment, as long as your order has not been shipped. Once tracking is input and updated, no changes may be allowed on your order.

Chargebacks

Before opening a dispute with your bank or card issuer, please contact us directly at support@atldrop.com — we're able to resolve most issues faster than a bank dispute process. By placing an order, you agree to this policy, which is displayed at checkout and on our website at the time of purchase.

Contact Us

Questions about a return? Reach us at:

• Email: support@atldrop.com